Privacy Policy for Grove Glide

At Grove Glide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform, book our tours, or utilize our services. We adhere to applicable privacy laws, including the General Data Protection Regulation (GDPR) where relevant.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Identification Information: Such as your name, email address, phone number, and postal address (for booking confirmations and tour logistics).
• Payment Information: When you book a tour, we collect payment details, including credit card numbers. This information is processed securely by third-party payment processors and is not stored directly on our servers.
• Booking Details: Information related to your selected tours, dates, number of participants, and any special requests or dietary needs to facilitate your experience.
• Health and Safety Information: For certain adventurous activities like zip-lining, we may request relevant health information or waivers to ensure your safety and compliance with our tour requirements.
• Communication Data: Records of your correspondence with us via email or other channels.
• Technical Data: Information about your device, browser type, IP address, and how you interact with our online platform, collected through cookies and similar technologies. This helps us improve our website's functionality.

How We Use Your Information

We use the collected information for the following purposes:

• To Process Bookings and Provide Services: To confirm your tour reservations, manage your eco-lodge stays, and deliver the guided rainforest canopy tours, wildlife viewing expeditions, sustainability workshops, and adventure packages you have booked.
• To Communicate with You: To send booking confirmations, updates about your tours, important safety information, and respond to your inquiries.
• To Ensure Safety: To assess health and safety requirements for specific activities and ensure a safe experience for all participants.
• For Internal Operations: To improve our services, analyze website usage, troubleshoot problems, and conduct internal research and development.
• For Marketing and Promotional Purposes: With your consent, we may send you information about new tours, special offers, or other updates related to Grove Glide. You can opt-out of these communications at any time.
• To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, website hosting, email delivery, and analytics. These providers are obligated to protect your information and can only use it for the purposes for which it was disclosed.
• Tour Operators: Where necessary to facilitate your booked activities, such as providing your name to a specific guide or eco-lodge for your stay.
• Legal and Regulatory Authorities: If required by law, court order, or to protect our rights, property, or safety, or the safety of others.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. This includes using secure servers, encryption for sensitive data, and access controls. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: Request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
• Right to Object: Object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: